Worst experience ever

I was trying to change my cellphone contract to my name from my mothers. Here is my experience. I started the process in the beginning of November last year and was assured it would be speedy. 2-3 weeks later I visit the store again only to find out documents were outstanding which I was supposed to divine from the ether after no one had let me know. If only they had some way of communicating that with me...if only they were a cellphone company. I was assured for January. Still hadn't been done so I ****ped them out but they said it just was a backlog. By February then they tell me that they updated the system and it clear my data and restored my mothers. Now she is still paying for a bloated contract. So now in March they say it has been sorted, I phoned their customer care to change over to a prepaid and after a long wait I finally get to speak to someone and then she said it not in my name! I get upset over the phone and tell her to fix it and that it is in my name and she hung up on me on the \customer service line"- great way of dealing with an angry customer to make them more angry. Phoned the store"