EC
Elizabeth C

1 reviews | Active since May 2015

06 May 2015, 10:40

WORST CUSTOMER SERVICER EVER - *****S

Received an account for R18 000.00. Request detailed account from them, answer was phone again or come back tomorrow because the detailed account doesn't reflect on their system yet.. To keep the cell number we made arrangements to pay off in 3 installments. In steps Nudebt (their counter part in *****ing your money per debit order). Since we cancelled the debit order for the 3 months, Nudebt decided that there is another bank acc registered on my ID no, so they put a debit order through on a bank acc which they NEVER got permission to use. So after 3 months we activated the debit order again, but they forgot to deduct all the invoices and now we owed them R1998. Phone me on 14 April to ask for the outstanding amount,gave them permission to deduct on 29 April. On 15 April they phoned very irate because the debit order was rejected. Do these people understand the difference between 15 and 29th of a month? On 25th debit order activated again!!! Numerous phone calls later they unbarred the line and informed me the debit order will go through on 29th! Phoned barred again because Nudebt has the money and not them. Payment made on 25 but not allocated, so sorry, no service.

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Replies (1)
Autopage
Autopage's reply06 May 2015, 17:34
Official
Hello bclass,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage