WORST CUSTOMER SERVICE EVER

From April 2015 I've been calling customer care asking them to send me a copy of the recording for a contract that I took out over the phone.The consultant mislead me when he sold me a contract.Up until now I still haven't received it because everyone has been giving me different stories.I cant understand why they don't want to give it to me.Eventually someone by the name Marco Adonis contacted me via email in July.He promised to sort it out.Its now October and still nothing.I've been sending him emails but no reply from him, instead I'm still getting billed for the contract and im getting a bad name.I can now say that Autopage is the WORST company to deal with, no one helps you at all, not even the floor managers!!!I'm now going to take this matter further, it's time I go the ombudsman, if that's the only way I'm going to get their attention!!