1 reviews | Active since Jun 2015
WORST CUSTOMER SERVICE EVER!!
When my laptop contract came to an end in March this year, I called customer care to make sure that no more deductions will be made. The consultant that I spoke to offered me a data contract, 5Gs for R99 a month. On 13 April I received an email stating that my data usage came up to R1580.I knew that was impossible so I contacted customer care. I was told that I went over my data limit. I could never believe that in 13 days I used 5Gs and more.Then I was told that I still had over a gig remaining but I went over my day limit. I was confused. So I requested to hear the recording of the call when I took out the contract as all calls are recorded. They kept on promising to send it to me but never did.I was told the consultant didn't give me the cut off time for day usage. So I told them that's not my problem. At the end of May they deducted R1980 from my account.For 2 months now I've been calling them and NOT 1 consultant helped me.I then spoke to the floor manager, Gideon.I told him my story and he told me he would get back to me the next day. It's now 2weeks and I'm still waiting. Autopage has the WORST customer service ever, I never want to deal with them again!!!!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
