IO
Inge O

1 reviews | Active since Dec 2015

30 Dec 2015, 15:24

Worst customer service!!!

Good day,<br> <br> On the 28th of December 2015 I app**** for the Samsung J5 contract with the gopro. The first thing I asked the sales lady (Amber) was whether or not they had the gopro in stock as this was the only reason that I was interested in the contract. She went to check and said they had no stock in the shop but that it has been ordered and will take a week maximum.<br> <br> I went ahead with the paperwork and my contract was approved the next day (yesterday). I went to collect my phone the same day, asking once again about the gopro, and again being assured that the gopro is on its way. <br> <br> And then this morning I get a phone call saying that unfortunately the gopro is out of stock and that the deal has ended. I went to the shop personally, where a very rude lady told me that the gopro has been out of stock for more than a week. Admitting she remembered me asking about the gopro 3 days ago, but no one had the decency to tell me then. I asked her to cancel the contract due to being **** to, but she told me that once the phone has left the shop, its impossible to do so.<br> <br> I am very upset. It was meant to be a gift for my fiance but turned into a horrible nightmare.<br> <br> Please sort this out!!!

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Replies (1)
Autopage
Autopage's reply31 Dec 2015, 08:09
Official
Hello Olivier85,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage