JW
Jan W

1 reviews | Active since Apr 2011

14 Feb 2015, 14:27

Worse service possible

There is no service as bad as no service. When Autopage took over a well know cell service provider's clients, it was going to become a disaster. To date my account has not been debited, but phones are still working. I am not allowed to get my upgrades as I still owe them monies according to the records on their file. I don't receive any accounts. Well list goes on. I have tried to go into two branches already (N1 City and Tygervalley) where I was told to sort it out with customer care head office. No assistance can be given by customer care over a weekend, so why do they bother to answer the phones? In short, if you are a working individual, that can only do their personal matters over a weekend, they are not prepared to assist. Their call center also says to rate their service after the call, but they ensure to cut you off before you can rate it. Says a lot about their ethics. I have tried to cancel my cell accounts, but unfortunately you may only do so during working hours and then still wait 30 days. Not to mention their website, has not seen it working for the last 2 months.<br>

0
Replies (1)
Autopage
Autopage's reply16 Feb 2015, 07:29
Official
Hello jandw,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards