Worse service ever

I have send my Iphone in for repairs at the Richardsbay branch. Phone is under warranty but got told it can take up to 6 weeks which in the first place is unacceptable. The next week I phoned to follow up just to find out the phone was not received in Johannesburg yet and they had to follow up. Finally they received the phone when I followed up but got told it could take up to 3 weeks just for an quote as they have send it to Vodacom repair center. I told them it is unacceptable so the next day I phoned Apple in the US and they told me I take it to the nearest I - Store and within 24 hours I will have answers or a replacement phone. So I phoned the repair centre on the 21ste of April requesting my phone to be send back asap. Today I follow up with Autopage customer care just to be told that the phone is still at Autopage repair centre so when I told the lady they must follow up with vodacom repair centre as it was there she told me that i am lying as it was with Autopage repair centre. I am being **** to and as a Autopage customer I feel it was their responsibility to follow up on my phone and give me feedback. **** service. Been a customer for 15 years. Worst customer care ever