DB
David B

1 reviews | Active since May 2015

25 May 2015, 18:37

Woefull service

I recently took out a contract from Altech autopage, and how sorry am I that I did. <br> When I spoke to the agent, that sold the contract to me, I specificly asked him that if I deplete my data bundle, that they should cap it for only what I want to pay so that I dont get any surprises on my bill. Low and behold he never did and I ended up paying R4058 today for a contract thats suppose to be only R399. I did not receive an invoice for the first month, nor for the second month until I took the initiative to call them on Friday to find out why they not debiting my account. The call centre agent was to scared to tell me the real bill so he thought by telling me in singular form would make it better. The reason why they couldnt bill me is because they wanted to debit my account from the wrong bank, when I told him that I bank at bank A. When I expressed my frustration to the call centre agent, she told me I should sort it out with the agent that sold the contract to me. Secondly, my contract was put on other clients of theirs opayslips. So now I have 2 peoples information that I can actually go and ***** from. Luckily Im not that type of guy. Just waiting for someone to ***** from me

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Replies (1)
Autopage
Autopage's reply26 May 2015, 15:32
Official
Hello chynatyga,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,