Why use Autopage for a contract?

I have been trying for 7 months to get my cell contract billing to be changed to a stop order from my Nedbank account. I've filled in all the forms, twice! rushed in with copies of ID's twice, and once for them to copy my ID in case this was the hold up. I've phoned that useless call centre - what a joke!!! Customer care? no such thing with Autopage! And still the billing is going through my husbands account. Each time they tell me that everything is in order, but still the bill goes through to Mr. instead of me!! What value does autopage give, when I might as well have a contract with the direct cell companies!! My modem is on another billing which comes to me, and they just automatically renew the contract without informing me, and each time I asked when the contract date was up, it moved! And still all you get is a stupid answering service with choices I don't want! This has been a waste of my time and money - I will never recommend this company to anyone!