Why oh why????

Why did I choose to renew my contract and deal with the most pathetic call centre in South Africa!<br> Contract was soft locked without any alerts or notification from Autopage. <br> So here I am Saturday morning, 1st call I waited for over 30 minutes for an agent - before hanging up.<br> 2nd call...2 minutes later, call was answered within 3 minutes.<br> So you key in your mobile, and guess what when an agent does answer - they ask you this again. <br> No apologies.<br> I explained the situation to the agent, who just giggled to herself over the fact that I held on for 30 minutes. <br> No apologies. <br> After doing what was meant - I asked to speak to a supervisor...due to the fact that I was unhappy with the service and the technical issues...<br> I ask the agent for their name before putting me through.<br> Surprise surprise, my call is cut.<br> <br> Explanation and I want the agent taken to task for this kind of pathetic customer service.