Where is my phone...it has been more than a month!

I received an email from Stanley at Menlyn regarding an upgrade due to my contract not <br> being used by MTN and so I asked if I can do my and so I did and was upgraded <br> to the Sumsung S6. this all happened on the 10th of December 2015. I was told <br> that the phone will be delivered to me. i rep**** by asking when and where <br> will the phone be delivered to, with no response. I have send 5 email up to <br> yesterday and still no response. I have phoned Stanley on Monday the 4th of <br> January 2016 and he said that the phone was send to the Centurion branch, <br> which I don't know why as I was told it will be delivered to me. I gave <br> Stanley my work adress on Tuesday and he said it will be delivered the next <br> day. Yesterday at 4pm I phoned Stanley and asked where is my phone. He said <br> that he thought I have received the phone already. He said that I should hold <br> for a minute while he finds out what is wrong, after 7 minutes I dropped the <br> phone. 4:50pm I phoned again and another guy answered the phone telling me <br> that Stanley will call me back in a few minutes...it's almost been <br> 24hours later and still I have no phone nor have I had a call from Stanley or Shaun!!!