Where is my phone?

I have upgraded through your call centre, and on three different occasions in the last two weeks, you have promised to deliver my phone. I am starting to get worried, because your call centre tells me the phone will be sent, but the phone never comes!? I can't help but fear that my phone may have been lost or ****** somewhere during the process. I cannot get to any other logical conclusion as to why what you are promising isn't happening.<br> <br> It is either that or you are completely incapable of sending my phone and this is complimented by your call centre staff, then in other words, lying about the phone which will be sent to me. I have had this contract with you for 16 years if memory serves, but this seemingly means nothing to you. So would you prefer that my next step be cancelling the upgrade and taking my business elsewhere? I mean I really don't want to inconvenience you any further by giving you money every month that creates an unnecessary admin burden for you?