Where is my invoice?

I have now been holding on for the last half an hour trying to request an invoice, now having to phone Autopage for a fourth time this morning (I'm sure I'm being charged BY Autopage, for calls made TO Autopage). <br> <br> Statements used to be emailed to me automatically on the 18th of each month, but now I've had to phone Altech Autopage each month for the past three months to request it. <br> <br> The first agent I spoke to emailed me my previous month's statement. The second consultant that I spoke to undertook to email my statement an hour ago. I still haven't received it yet. <br> <br> What happens if I don't pay on time (because I don't know how much to pay)? My phone gets cut off. <br> <br> When my upgrade is due I will be moving to a service provider that offers better service than Autopage.