Where do I begin?

1 month ago, we raised a concern over high data costs and billing. We asked the sandton branch to assist in never having this happening again. 1 month later, a bill of R2500 came and was debited. We went back to sandton, and we were told to go to Waterfall. <br> At waterfall, we waisted 3 hours of our day only to have consultants be rude, intellectually insulting, unhelpful, and had to leave with no resolve. <br> We tried to contact customer service via phone with no resolve. <br> Twitter, and email was the same story. <br> The company will loses clients of 24 years because of R2500 and bad attitude/poor customer training.<br> If your mandate is customer retention, you are falling short of your KPI's. <br> Deal with this problem now, before it becomes a big one.