FB
Friede B

1 reviews | Active since May 2013

26 Nov 2015, 12:35

Well done and thank you!

Good morning<br> <br> Since last week I have been struggling with Autopage service delivery. Even this morning I phoned with an enquiry, and twice the operator put the phone down in my ear.<br> <br> However, this morning I was lucky enough to get Thebogo on the line. She assisted me, and told me if the process was unsuccessful, I should call her directly again. I phoned her again and she went out of her way to get the right answers in order to assist me.<br> <br> I wish Autopage could have more customer care consultants of this caliber, it might actually make me change my mind about staying on as an Autopage customer.<br> <br> On another note, despite promises to call be back after a complaint on this same website last week, no feedback has been received. It seems as if the customer care department can't even take the trouble to follow up with unhappy customers in order to try and retain them as customers.

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Replies (1)
Autopage
Autopage's reply26 Nov 2015, 13:54
Official
Hello FJB00,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage