waterdamaged sony xperia z3

Beginning Dec 2014, my son upgraded for above handset as advertised waterproof handset cos he was going on holiday in Mar to Australia and thought it great to take pics of barrier reef. Well he had phone for just on 1 month and tested in our pool. consequences of which caused damage, was handed in at your kenilworth centre branch - Candice and sent for repairs REF 580959, RETURNED 1 month later, unrepairable. We understand the closing of the ports, but how does one know if it is not closed completely. My husband and i have a long relationship with autopage going back to the days of BLEEPERS, AND we have 5 contracts between the 2 of us and have purchased cash handsets from your KC branch (Candice can vouch for this), IT is sad that LEON PILLAY, (tried calling *** and left messages) todate no call backs), can dismiss our query so easily and not offer a replacement handset. Well my son leaves on tuesday for Australia WITHOUT a cellphone to document his experiences.!!!!