Water damaged iPhone insurance claim

I work via my phone as I have no office. I choose to take expensive insurance,, expecting for my claim to be settled fast and efficient. Instead I am told turn around time is 2 to 6 weeks and thats it. I have wasted a week trying to follow the channels, i fly to Europe on 17th of this month, a 2 week business trip, we have two days left to get me a new phone. This can be done if someone who cares about customer service can pick up on this. A perfect opportunity to go that extra mile. At this point I will have to buy a new phone before i go. When the insurance was sold to me no-one told me I will have to make do with another phone for 6 weeks. The local store managers feeble attempt to help me does your brand no good. I challenge you to care, to get out from behind your call centre, to go that extra bit