Waiting for almost 2 months for an order

I have 3 cellphone contracts with Autopage so I've been a good customer for years now. One of my contracts was due for upgrade and I wanted a Sony Xperia Z3 compact in white & that is where the problem came in. I was told by various stores that Autopage can't get this handset in white. I then threatened to take my business elsewhere.I was then contacted by Nedine in their procurement department on the 21st of January saying that they will order the phone for me from Vodacom 'back to back'. I'm not sure what this means but I agreed because I really wanted the phone. My contract has now expired & I still don't have the phone. Nedine has now started ignoring my phone calls & messages & honestly I think this is terrible service!I am a good customer & very disappointed in the way I have been treated. It is unacceptable to wait so long for an order. If I took my business to another service provider,Vodacom for example,I would've gotten the phone on the same day! Is this what i get for being a loyal customer to Autopage???