Waiting for a new sim card for 21 days now.

My husband's mobile was ****** on June 13. He phoned Autopage the Monday 15 June to arrange for a new sim card.He then bought a new mobile and realize that the new mobile is only compatible with a nano sim.So he phoned Autopage again to change the type of sim.The consultants were not very helpful,as they told him that the delivery of the sim would take 2-7 working days. Its been 11 working days today. so he phoned this morning again and the consultant only told him that the delivery is in process. Asking about the 2-7 working days delivery like the other consultants told him, he was told the consultants **** to him.This is now not very professional and very low of a well-known company.I need someone to follow up on this log as its been too long overdue. And someone to ***** those consultants that lie so deliberately.And why cant we get no tracking number for the delivery or courier?This is the ultimate poor service, and unfortunately we can only deal via telephone as here is no branch in our area.