Waiting a Month For Handset

We upgraded on the 23 March 2015 at Altech Autopage Bela Bela. They told us the handset would be delivered between 5 - 7 working days. However we are still waiting for the handset! When you contact the branch you get a lot of \we don't know"";15/04/21 13:46;3;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;576851;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/20 8:53;15/04/20 6:54;line broken/support horrible;***;telkom support;***;Good day, after working with my isp and doing heavy research, my adsl line has serious issues, it has 33500 CRC errors every hour average. I phoned telkom support, their words are \as long as you can download and ping is fine browse okay the line is fine and error free\"" but when you have 3 of every 4 packets sent dropped (75% loss)"