Violation of Comsumer Rights

On 10th Feb 2015 ! paid for sim card for upgrade. Questioned this purchase as previously the sim card was free with upgrade. Called head office to confirm. Was told I have sim insurance and upgrading a corporate account so should not have paid. <br> <br> 11th Feb, returned to store for a refund. Sim card not opened or activated. Staff refused to refund me or help me. So I asked to cancel my contract, they only cancelled my upgrade. Staff refused to help me in anyway.<br> <br> Emailed Kevin Maharaj. He promised to get me an apology. Last spoke to Kevin on the 19th Feb. Have not heard from him since. <br> <br> Cresta store is the worst store ever. Outright infringement of my consumer rights. Disregard for the law and customers. <br> <br> <br>