Very poor service from all managers

i complained the 29th of October regarding my very poor service and money rip of for the last year, received an email saying sorry and will get on the case ASAP... no one contacted me I had to follow up myself ,i contacted the customer service or head office as i am use no no service at auto page centurion not even a feedback or a call... Ashley the manager said he will help me, i forwarded all my email for the last year and i have no results as the branch needs to give feedback and they are not responding,. i want to cancel my contract need my money for both phones as i paid extra for bis the last year on both phones. please do refund and get in contact with me like you promise on the hello peter. i want to cancel and go to a provider that doesn't rip you off and that has service... please ask centurion branch to sort this out with head office, as I am waiting more than 2 weeks to get feedback as Ashly the manager says centurion branch needs to replay on an email wow 2 weeks after struggeling a year with service and over 6 managers - please can some one sort this out or must i post this in the newspaper to get service