Very Poor Customer service with no results

Good Day,<br> My husband has been customer for over 16 years with the same number.<br> His phone was ****** on the21 St of September 2015.<br> I went to Middelburg Mall Auto Page, they did block the phone and did a sim swab.<br> But then I struggled for over a week to get the IEM nu ex.<br> The Middelburg Mall Auto page did nothing for me, they only kept telling me to wait for the number in order to open a case nu at the police.<br> After many calls to Auto Page I found this numbers on my own.<br> Then Middelburg Auto page inform me that it may take up to three weeks to submit my insurance claim.<br> Once again I contacted Head Office and they send me the forms to complete.<br> I did send it threw to Middelburg Mall, but I have not yet, up to date 13 October 2015 heard a single thing from them, I have all the E mails and you can go threw my bill to confirm the fact that I have many times tried to sort this out.<br> Out of desperation I went to the Groblersdal Auto Page, they then again submitted the forms again, this was in the beginning of October, once again, they make promises to send me the tracking number and to contact me as soon as my phone arrive,