very bad service

I wanted to add another line to my business account. this is the 10th day,the line is still not activated.<br> the general excuse from kim is that the lines were off on their side and cell c side.<br> she simply doesn't reply to my mails. We had to go back into the store 4 times already. <br> she looks a bit pre-occupied and very forgetful.<br> She received feedback on the 11 March,apparently I had to sign a form(which I already did on the first day)<br> On 13 march she havent called me yet(that is 2 days!!!!!)Luckily this was one of the days which I went to the store to find out what is happening.<br> My wife went in today,Kim said she must wait another 2 days.<br> This is the worst service I have ever received. Can you believe that Kim even made us wait so she could go on smoke break with 3 other customers in store and only 2 people(including Kim)to help the customers.<br>