VALUE ADD and Call Centre response times

Dear Autopage<br> <br> Caller ID is NOT a VALUE ADD it's a freaking necessity, it should be included in my monthly premium and not an over and above cost, come on stop exploiting your customers. <br> <br> Please can you do something about the response times at your call centre, they are either really busy or seriously understaffed. I specifically called the call centre at 8:00 this morning and it still took me 15 minutes to get through. I called yesterday afternoon and hung up after 20 minutes. <br> <br> Your services is lacking, it took me 2 minutes to chat to someone online at the Vodacom helpdesk, I wish I'd taken my contact out with them directly. <br> <br> Regards