Useless Customer Service

Over 2 months ago I received my account for an amount of R3700. I immediately raised the issue with Autopage Canal Walk. I was assured that I would be contacted in 3-4 days. I heard nothing! I then logged a call to customer services and was again given a reference number. In a state of panic I loaded a 3gb, 5gb and 1gb bundle to prevent the same charges occurring again. After several calls and numerous emails I had still heard nothing. Until my father, a pensioner (who used to have the account in his name when I was a student) contacted me saying that had R3700.00 was debited from his account. I was upcountry traveling for work this weekend and desperately needed to use my phone and leant that my account had been suspended! I had to purchase a new simcard and buy airtime and data! This is just shocking! I have just come into your store again and have tried for over 30 minutes to resolve this dispute. Nobody is willing to assist me or the store! I have had an account with autopage for nearly 10 years and was put to tears today. I work for an international corporate Virgin Active SA who would NEVER treat our customers this way! These charges better be removed. I expect feedback.