Useless Customer service.

Called in a few weeks ago, asked to be downgraded to a prepaid package, was told this would happen on the 16th December. What makes it worse is your agent told me I need to use all my data and airtime by the 16th as it would not be carried over to my prepaid. Well the 16th has come and gone and you still billing me as normal. I cannot port to another service provider until you fix your errors. <br> <br> I know your company is in trouble but don't milk your customers for every last drop. Refund me and convert me to prepaid ASAP.