RG
Ruby G

1 reviews | Active since May 2010

02 Oct 2015, 18:01

Useless Company

On 23 August I lodged a complaint because Autopage had put the wrong Sim card in my modem. I was being charged for 2 Gigs of data but have been receiving 1 gig. I lodged the complaint with Winnie who called 2 days later to say they would get back to me. When I went in again Syiabonga said he didn't know about it but would escalate it. I went in a third time and Winnie just shrugged. I lodged a complaint on Hello Peter on 13 September. i got a call from Autopage on the 14th to ask what the issue was - head office said they knew nothing of the complaint. I then got another call on 22 September to say my complaint has been escalated. I have heard nothing from them since. It has now been almost 6 weeks since I brought the problem to their attention and NOTHING has been accomplished besides me knowing that I will never use this company ever again. The biggest problem is that they have access to my bank account and deduct debit orders to their heart's content.

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Replies (1)
Autopage
Autopage's reply05 Oct 2015, 15:22
Official
Hello Ruby G,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,