Useless call centre! Nothing discussed get's done!

I spoke to Tebogo on the 4th of August @ 11:30 I complain about a R3500 bill and that another person is accessing my account. Altec did not ask the additional security questions that I put in place to authenticate the account holder in the first place. I just called and spoke to Tumi to find out what was happening with my account query I lodged on the 4th.( I was supposed to get feedback within 7 days) I requested to speak to a manager after Tumi told me he can't see any queries logged. I was put on hold and eventually cut off.<br> <br> I am absolutely exhausted of wasting my time talking to *********** call center staff!!!! Nothing gets done and you can never speak to a manager. Diabolical service!<br>