URL Report

After years using 2gb mtn broadband (never exceeded) I received an account of nearly R5000 and was told that it is an open account. I've send many e-mails, made many phone calls, but still did not receive the URL report. All I receive is your reference .. has now been closed. (at least 6 times) I cannot stand it anymore. I need the URL report. I am trying since 23 September 2015 to get hold of the report. Autopage keep on to discontinue my other cellphone line. In the meantime I made arrangements to pay the account off in 4 months, but I need the URL report. I want to make sure which websites was visited. I want to know what Autopage wants me to pay for. Me as well as my husband made numerous calls to Autopage - but gets nowhere. Please help.