kR
kim R

1 reviews | Active since May 2015

21 May 2015, 15:04

Urgent - Autopage - number - ***

<br> *Issue:<br> <br> o In march I got an sms from autopage saying I am in arrears on my account and need to pay immediately to avoid suspension. So I made an eft payment for the amount of 888.93 - attached proof of payment <br> o Autopage had not allocated the payment to my contract. Every week since payment was made, they disconnected my line. I called in and emailed and discussed what transpired with different consultants over and over - spending hours on the phone - call costs on my part btw, consultants would say its sorted. Next week, same issue. End of march, they debited my account for the amount of 888.93 <br> o I called my bank and reversed the debit order. Autopage then suspended my contract <br> o I called the call centre, they re-connected the line<br> o End of April, they debited me for the 888.93 + 970 I called my bank, reversed the 888.93 and called autopage and reconnected and explained<br> o This went on week after week<br> o This month, my bill still shows that I owe the 888.93 - which they will debit me for together with this month's amount owing.<br> o I sent an email to auto page. No one bothers replying or calling<br> o I call the call centre, I am told I cannot have a manager or team leaders number.

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Replies (1)
Autopage
Autopage's reply22 May 2015, 16:24
Official
Hello Kim.reddy,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage