LN
Lizette N

1 reviews | Active since May 2015

12 May 2015, 14:07

Upgrade taking 2 weeks to activate & still no joy

I phoned Autopage on the 30/04 to port from Cell C to MTN as I already received my new phone. I got told that the porting process would take 24-48 working hours. It is now the 12/05 - nearly 2 weeks later and I still cannot get an answer out of Autopage as to when it will be done.<br> I phone every day and I get a different story. Yesterday I told the person I spoke to that they must come fetch the phone and that I am cancelling the contract and going directly to the service provider. She told me she would get the person that I did the upgrade with to phone me. I am still waiting...<br> Today I demand to speak to a manager, all I get is transferred from pillar to post and am unable to speak to a manager. Eventually the consultant (Gary in cancellations) put me on hold until the call eventually died.<br> Now please tell me how on earth you are meant to deal with a service provider that has no regard for customer service. And I STILL don't know what to do about this contract as I am unable to get an answer out of them that they stick to, or speak to someone who can actually help me. <br> <br> Unbelievable! And I think I have been more than patient.

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Replies (1)
Autopage
Autopage's reply12 May 2015, 15:54
Official
Hello lizzy_nortje,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage