Upgrade phone taking longer than 4 weeks delivery

I app**** for a upgrade phone 7 May 2015. I still have not received my phone. <br> The call center is always unavailable, can never get to speak to a consultant. <br> Even tried contacting via website but enquiry was just \request with reference number 709005 has now been closed"without any contact! <br> <br> This is how Autopage handles a customer of more that 15 years.<br> <br> Mobile number: ***"""