UPGRADE GONE WRONG

I did my upgrade on the 20 January 2014 with Michael Savvides, all was promised that i would receive everything within a week. I received my phone on the 30 Jan 2015, with the incorrect sim card. I notified Autopage Retentions and they would courier the correct sim card. The sim card arrived a week later, and again it was the incorrect sim card. I called yet again and spoke to Rishen, to be told, i must go and buy the correct one and i will be refunded. R140.00 later, have the correct sim card, but 3 weeks to activate my sim, everytime i call to find out status, to be told different reasons as to why it is not activated. I have been dealing with Sheldon, who does not return calls, pass the buck to manager, the manager, who never wants to speak to the customer, is this service? been left on call centre for over an hour, to be cut off. I wish to give my notice period as the service i have received is shocking but no one can assist me.