Upgrade gone wrong

After being hounded by Autopage for 2 months - I eventually did my upgrade on 11/11/2015 and was promised delivery within 4 days - <br> I have to date (2/12/2015) not yet received my device. I am already paying for the device and the new contract and I have followed up with every possible department in Autopage. and apart from the fact that no-one takes responsibility, I have been pushed from pillar to post - bottom line is that I am paying for goods that I do not have.<br> <br> I am no longer interested in doing business with Autopage