CG
Chris G

1 reviews | Active since Aug 2015

25 Aug 2015, 08:53

Upgrade for R150....billed for more than double!!!

This serves to notify Autopage of my discontent with the less than appropriate service that I have received since my upgrade in April this year (2015). As such, I have reversed the two (2) debit orders for the months of April and May, respectively. <br> The facts of the matter are as follows-<br> In response to an advert in lieu of my pending upgrade, I accepted the contract on the following terms (as advertised), namely:<br> a blackberry 9720 + BIS for R149 pm x 24<br> MTN Anytime 100 Top Up<br> once off admin / upgrade fee of R150<br> <br> Autopage has failed to comply with its contractual obligations. <br> <br> From inception of the upgrade, incorrect charges reflect on my account to the amount of R367.49 for April. Despite all the discussions and empty promises, no refund has occurred for the over billing for the month of April, nor has the account been sorted out to reflect the amount that I agreed to in the contract. The fact that once again an account was raised for May with incorrect charges of R308.91, despite numerous undertakings to refund and correct the billable amounts, further incensed me. <br> <br> I have absolutely no interest in further entertaining this level of incompetence.<br>

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Replies (1)
Autopage
Autopage's reply26 Aug 2015, 11:44
Official
Hello Chris Graham,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage