Upgrade done 8 December-no phone yet?

On 8 Dec '15 we upgraded with AutoPage. After 2 weeks no phone was delivered and we went into the AutoPage store in Three Rivers, Vereeniging.<br> All promises from everyone, no delivery. SMS'e are being sent with Ref nr (***) etc, but no one knows anything of the phone, or where it is.<br> On 23 Jan '15 I started enquiring about the phone, there was just absolutely no one that could assist. The Upgrade Department on ***had no idea what was going on, they said that they could not assist as a store did the upgrade. On enquiring with the store, they could not assist as they had no record of the order and that the code that captured the order was not them. Further investigation showed that code D09432 did the upgrade, however they had no record of the upgrade and knew nothing of it.<br> The call center once again could not assist, even the Upgrade Center Manager had an attitude, had me hold on the line, only to drop the call numerous time.<br> This is the worst service I have ever encountered, and still have no resolution. There is not one Manager that would return a call, or try to resolve the issue! Just absolute no assistance from anyone!