VM
Vikesh M

1 reviews | Active since Aug 2015

11 Aug 2015, 11:37

UPGRADE CON: They will ***** your money

Okay, so I received a contract expiry notification in April 2015 informing me my contract is up for renewal on 18 June 2015. Before the renewal date, 12 June 2015, I contact Autopage to proceed with my upgrade. At no stage am I informed or made aware that I will still be paying for my old device if I do the upgrade before the 18 June 2015(note, it is 6 days before my contract officially expires). The consultant then proceeds with the upgrade procedure. I only receive my new device on the 18 June 2015 but I still cannot use the new device as there was a problem with the micro sim card(some RICA issue). My new SIM card only gets activated 3 days later. I then receive my account for July and notice I am being charged for 2 devices. I log a query on the 21 July 2015 and get advised that someone will contact me. I call back on the 11 August only to be told that my query has been resolved with comments: customer to pay for additional device. <br> Long story short, I got conned out of R314.91. Hope your company gets very rich with all the people you con.

0
Replies (1)
Autopage
Autopage's reply12 Aug 2015, 15:32
Official
Hello Yana001,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage