UPGRADE CANCELLATION & CONTRACT CANCELLATION

On the 08th September 2015 I upgraded my contract ***) and I had to wait with no communication from Autopage until 01 October 2015 when I decided I have had enough of it and I called them to enquire and ultimately to have the upgrade and contract cancelled. An agent told me the contract will be cancelled on the 28th November 2015 as the delay was caused by a NO STOCK of the gift...Told him at least someone should have contacted me to explain. I went ahead to have it cancelled. To my surprise he decided to ship the phone to me as on Monday the 05th October 2015 I got a call from Courier guys (after hours, after leaving my work..around 17H00) saying they have my parcel from Autopage, who I told I have cancelled that and they need to take it back to them. Thursday 08/10/2015, I got a call from Courier Depot asking why I never accepted my delivery, told them same that contract upgrade cancelled and they need to take parcel back to Autopage. This contract still not cancelled and no one has ever bothered to contact me...most ref number 931295......I am being billed for the phone not received. Can I receive some urgent help! I am done with Autopage and their attitude...