Upgrade

Did my upgrade on Wed the 1st of April and the agent told me it would take a couple of days, I phoned on Tuesday and was told that it is with the distribution company and that it will be delivered the Wed, I phoned on the Wed afternoon at 16:30 and was told that they would phone me back in 10 min and guess what i had to phone back again this morning just to be told that they dont know where my phone is. I then phone the customer services to get a managers number and get told that this is an upgrade issue and that the customer services cant help me. I have been on the phone for almost and hour in total but it keeps telling me that they are busy. If you dont want my business i will cancel the contact and take my chances with the networks direct