Upgarde Enquiry on Cellphones - Call Closed

I only received an email informing that the call is closed. No details provided.<br> <br> From: Autopage SO Priority [Email Removed] <br> Sent: 16 March 2015 05:25 PM<br> To: James Hopkins - Business Connexion<br> Subject: Automatic reply: [Task 605548] Task Closed: Altech Autopage - New Enquiry Submitted: Sales (Upgrades)<br> <br> <br> Dear Valued Customer,<br> <br> Please be advised the SO Priority mailbox is no longer in use. You are required to contact your relevant Key Account Manager to ensure you query will be attended to.<br> <br> Dear Valued Customer <br> <br> Your service request with reference number 605548 has now been closed. <br> <br> The details of your query are as follows: <br> *Date:* Tuesday 10th March 2015 15:23:41 *Enquiry Type:* Service *Name:* <br> James *Surname:* Hopkins *Email:* [Email Removed] *Cellphone:* <br> *** *Telephone:* *** *Message:* When is my next upgrade due and <br> may I please have a list of upgrades available<br> <br> === Closed ===<br> (User 'MNorris' closed on behalf of user 'BMaleka')<br> Good day <br> <br>