Untrue facts around upgrade

Melissa from ec3 in Durban contacted me to do an upgrade over the phone for Autopage. She did not tell the truth. Firstly she told me that as a long standing client of Autopage I now qualify for a per second billing and not per minute anymore. I also get a phone with the same screen size as the Galaxy Note S111. Both were lies, just to convince me to do the upgrade. I have tried so many times to cancel this upgrade in the allowed time, without any response from Autopage. I am now at the point where I am cancelling my contract with them. Their service is appalling. I expected much better service after having been with them for almost 20 years already!