untrained personel

phoned autopage 11 times to ask assistance on transferring airtime. not one of the 11 people I spoke to could assist me. not one of them had the same feedback in connection with the airtime transfer, some said is not possible while other assisted me in changing the settings but did not succeed. sitting with R8000 worth of airtime, contract expires at the end of September, still getting R 1500 airtime each month. they confirmed that airtime will be lost if I cancel the contract end of September. I paid for the airtime. cant understand how each time I phone someone ells tell me a different story. fed up trying