CM
Cornelius M

1 reviews | Active since Nov 2013

10 Sept 2015, 10:47

Unstable billing on my cellphone contract

I had a cellphone contract with Autopage since 2010, it was a 24month contract with an option to extend to another 24months. Around last year February/March I started receiving different billings on my statements each month, I quarried to Autopage because I had a fixed instalment to pay (R290), not fluctuating instalments. I was then sent from pillar to post, I was never given a straight answer or something in writing. I told them I won't pay until I get the right corrected statement.<br> <br> Then my online My-account login site was blocked and a couple of months after I got an email stating that I have to pay for my contract or they will begin with legal proceedings. I still requested clarification on the billing system they used and the corrected statements but I never received that. But Autopage continued charging me for services I was not using because my phone was blocked. <br> <br> Last week I received a call and an email from VVM attorneys on behalf of Autopage telling me to pay a sum of R14000. I'm now confused and surprised about this huge figure since no-one from Autopage responded to my requests. <br> <br> Peter please help.

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Replies (1)
Autopage
Autopage's reply10 Sept 2015, 15:23
Official
Hello Mishmasht,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage