Unsatisfactory resolution to my contract problem

When I was contacted by Jacky on behalf of the group that own the Autopage Benoni branch, I relayed my problem with my contract and that no one had helped me sort it out at the branch( Fathima, Ronald, Michelle or Kim as Sara had resigned from the company). <br> She discussed the matter with her managers and they said that they would migrate my contract to a lower contract but that I had to pay in for this. I rejected this as the situation was not created by me. Their response was that I signed for a specific contract and therefor it was my problem. I was not given accurate information when I chose my contract. If I had been assisted by helpful sales staff I would have been made aware of what the contract option entailed and would have realised that it did not suit my needs. <br> <br> I trusted the sales staff and have had a nightmare ever since. It was only when I contacted Customer Care and they escalated my problem to the department run by Warren Johnson that I was told that I could send a signed migration form to their [Email Removed] and would not be charged for the migration. Why did I have to keep phoning for assistance when the mistake was on their side. They don't care