UNPROFESSIONAL CLIENT SERVICE

I logged a complain about my OVER CHARGED December invoice on the 11th December 2014 till to date I have not received any feedback and I have called the office more than five(5) times to follow up on my query and the response I received is that the previous consultant did not log the call / query correctly and they will get back to me within 24 hour. to-date I have not received a call or feedback from Auto page. <br> <br> I two occasions i have requested to speak with the manager and on first occasion one consultant handed up on me and again i was advised that the manager will get back to me but same was not done.<br> <br> i am willing to take this to the Credit Ombudsman as I am not willing to pay for something I don't understand and im frustrated as i cannot use my phone.<br>