unneccessary blocking of line AGAIN

It is unfortunate that I have to send you a further email this year for the same problem that occurred in April.<br> <br> I have paid my account and a debit order is in place.<br> <br> Last week my line was suspended, yesterday again and today again. Your call centre operators have been less than helpful. I have made it a point not to raise my voice although very irritated. I have been put through from one person to another an when insisting on speaking to a manager I was put on hold for what seemed like forever, the phone was then taken off hold and put down. Yesterday I got brushed off by the operator when I phoned at 16:50 and told me I have reconnected your line if it does not work phone after 30 minutes. As I said to him if you phone after 5 nobody can help you. and now with it being weekend I need my phone as I use it for work as well.<br> <br> I am very irritated to say the least and want to know what is going on with your systems. what am I paying for??? if I cannot get the service that should be provided.<br> <br> <br> I expect a return call in this matter with a solution and a guarantee that this will not happen again