UNJUSTIFIED REPEATED SUSPENSION ON PAID ACCOUNT

I had an insurance claim and subsequently received a replacement hand set, but there was an additional charge for an \upgrade"over and above the excess fee. I queried this because the replacement device was exactly the same as what I had claimed for. They said I had to pay the additional fee because the phone was more expensive that my cover. I objected because I had requested cover for full replacement. It was unfair to have to pay in extra because they had under-insured me. I requested a copy of the insurance documents so that I could review the terms and conditions and correct excess fee. The dispute was lodged and I paid the normal subscription fee in the interim. On 11 Aug 2015 my phone was suspended despite having paid. On 19 August again till 21 Aug. Tshepo requested proof of payment"