UNHAPPY CLIENT ALTECH AUTOPAGE

I upgraded my contract & within 5 days there was a factory fault. Took it back to the store and Ken the store manager kept it for 2 days to see if the problem persisted. he returned it to me saying lets see if it happens again as he did not find a fault. It happened again the following week however this time the store owner Samu Mchube was there and told me its a factory fault and luck of the draw when you get a new phone. The store went ahead and booked in in as a repair which I refused and said I want a new phone as per company policy. They were supposed to book it in as an OBF (out of box failure) but did not. She also told me that H/O decides if I get a new phone or it has to be repaired. I called H/O and they emphatically denied this saying it is up to the branch to decide this. Samu now uses dates as excuses as to why it now has to be repaired and not credited. I have asked H/O 3 times today to sort this out speaking to Mokgadi at 8.15am, Michael at 12.50 and Marcus as 2.20 all promising to escalate the problem with still now joy. I have absoutely no faith in a company I have been with for years and wish my contract to be terminated.