1 reviews | Active since Apr 2015
UNFAIRLY BILLED
I upgraded last month and was given a choice of phones as per her little contract which is the MyChoice50. They told me that I would need to call Autopage at the beginning of the month to make sure that the contract is still on MyChoice50, which was in itself a very strange thing to ask me to do. Anyway, needless to say, I am very busy so I forgot. My fault and I take full responsibility up until that point. <br> <br> On 16th March 2015 I get a mail notifying of the an unbilled usage of R1 045.87. I immediately called Autopage and asked that the MyChoice50 be immediately put on as it never was my intention to have no limit, hence me taking a limited contract in the first place. The guy I spoke to said no problem and it was all in order. On Wednesday, 18 March my daughter sends me a message from her friends phone because she could not call out. I once again called Autopage, spoke to a really nice lady who assured me that all was in order but that the guy from Monday never removed the suspension warning but definitely activate the limit. They never did and now expect me to pay all the data charges for their mistake.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
